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September 2003

September 2003

FEATURES
Justifying ROI For IP Telephony In The Contact Center
BY
CHRISTINE J. HOLLEY INTERACTIVE INTELLIGENCE

Baxter Credit Union Deploys SIP-Based IP Telephony Solution (Sidebar)

IP Telephony Brings Cost Efficiency To Small Call Centers
BY IAIN MILNES, ZULTYS TECHNOLOGIES

Power Over Ethernet: What It Means For VoIP
BY AMIR LEHR, POWERDSINE


SELECTION GUIDE
Industrial Computers

PUBLISHER'S OUTLOOK
It's Show Time Again
BY RICH TEHRANI

COLUMNS
Reality Check: Do Not Call; Just Spam Please
BY ROBERT VAHID HASHEMIAN

Industry Insight: Coming To You From A Crisp, Refreshing Mountain...Cubicle
BY JIM MACHI, INTEL CORPORATION

Inside Networking: IP Telephony Lessons From The LAN Edge
BY TONY RYBCZYNSKI & MATTHEW MICHELS, NORTEL NETWORKS

WiFi Telephony: Wireless Security: A VoIP Challenge
BY RICHARD WATSON, SYMBOL TECHNOLOGIES


TMC Labs
Zoom Telephonics' Zoom Dialer
Empirix' Hammer Call Analyzer



DEPARTMENTS
CEO SPOTLIGHT

Arie Pompas, President, TelkusUSA

Industry News On TMCnet.com



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