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FEATURES
Justifying ROI For IP Telephony In The Contact Center
BY CHRISTINE J. HOLLEY INTERACTIVE
INTELLIGENCE
Baxter
Credit Union Deploys SIP-Based IP Telephony Solution (Sidebar)
IP Telephony
Brings Cost Efficiency To Small Call Centers
BY IAIN MILNES, ZULTYS TECHNOLOGIES
Power Over Ethernet:
What It Means For VoIP
BY AMIR LEHR, POWERDSINE
SELECTION GUIDE
Industrial Computers
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PUBLISHER'S OUTLOOK
It's Show Time Again
BY RICH TEHRANI
COLUMNS
Reality Check: Do Not
Call; Just Spam Please
BY ROBERT VAHID HASHEMIAN
Industry Insight:
Coming To You From A
Crisp, Refreshing Mountain...Cubicle
BY JIM MACHI, INTEL CORPORATION
Inside Networking:
IP Telephony Lessons From The LAN Edge
BY TONY RYBCZYNSKI & MATTHEW MICHELS, NORTEL NETWORKS
WiFi Telephony : Wireless Security: A VoIP Challenge
BY RICHARD WATSON, SYMBOL TECHNOLOGIES
TMC Labs
Zoom Telephonics' Zoom
Dialer
Empirix' Hammer Call
Analyzer
DEPARTMENTS
CEO SPOTLIGHT
Arie Pompas, President,
TelkusUSA
Industry News On TMCnet.com
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