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June 2002

June 2002

FEATURES
Long Live The King! Migrating Interactive Communications To IP Networks
BY JIM HOURIHAN, ACME PACKET, INC.

Network Convergence: Reaping the Early-Mover Advantage
BY DOUG REINART and SHEKHAR SOMANATH, PRTM

Ensuring Profitability In A Highly Dynamic Marketplace
By Lubomir Mortchev, highdeal

Deploying Next-Generation Enterprise Phone Systems
BY MELISSA KAY CARMAN, TEXAS INSTRUMENTS

TMC Labs
Ring Central, Inc.'s BuzMe Plus 2.0

Vonage's DigitalVoice

Ericsson's Webswitch 2000

DEPARTMENTS
Industry News On TMCnet.com

PUBLISHER'S OUTLOOK
In Praise Of The Light At The End Of The Tunnel
BY RICH TEHRANI

COLUMNS
Cc: The SIP Coolness Factor
BY
TOM KEATING

Mind Share: The State Of The Magazine, The Industry, And Some Notes From VON
BY MARC ROBINS

Packet IN: Security Measures In Packet Networks Create Challenges for IP Telephony
BY RAVI RAVISHANKAR, TEKELEC

Industry Insight: The Phone Revolution
BY JIM MACHI, INTEL CORPORATION

Industry Imperatives: Customer Retention 101
BY WAYNE THOMAS, TIA

Inside Networking: Bringing The Web Paradigm To Inter-Person Communications
BY TONY RYBCYZNSKI

Reality Check: Click, Ring, Talk... Its All In The Packet
BY ROBERT VAHID HASHEMIAN

TECHNOLOGY SELECTION GUIDE
IP Phones (Hardware) Product Listings

Eye On Tomorrow
Advancing The Advanced
BY STEFAN KARAPETKOV, SIEMENS

   2008 TMC Labs Innovation Award Winners Announced Presented By INTERNET TELEPHONY Magazine
   White Paper Library Re-Launched On TMCnet
   Introducing the 2008 IPTV Excellence Award Presented by INTERNET TELEPHONY Magazine
   TMCnet Welcomes New Columnist Peter Brockmann
   INTERNET TELEPHONY Conference & EXPO West 2008 Exhibit Hall Nearing Capacity for Fall Event
   Customer Interaction Solutions Announces 2008 IP Contact Center Technology Pioneer Award Winners
   Customer Interaction Solutions Magazine Names Brendan B. Read Senior Contributing Editor
   TMC Schedules Internet Telephony Conference & Expo West 2008
   PIKA Technologies Launches Telephony Hardware Community on TMCnet
   Announcing the 2007 Product of the Year Award Winners Presented by Communications Solutions
   Last Call for Speech Technology Excellence Award Entries
   TMC Schedules Internet Telephony Conference & Expo West 2008
   TMCnet Welcomes New Columnist Matt Bancroft
   TMC Launches WiMAXtoday.TMCnet.com
   2008 TMC Labs Innovation Award Winners Announced by Unified Communications Magazine
   TMCnet Welcomes Rick Bye as Newest Columnist
   TMC Names Best of Show Winners of INTERNET TELEPHONY Conference & EXPO East 2008
   Interactive Intelligence Receives Record Page Views on Highest Trafficked Contact Center Site on the Web



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