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January 2001

January 2001

FEATURE ARTICLES
Product of the Year Awards 2000

The TCO Value Proposition
By Gayle Moss, Mitel Corporation

The New Model For Distributed Customer Care (sidebar)
By Franklyn Jones, Shoreline Communications

LAN Telephony: Keeping It Simple, Economical, And Feature-Rich (sidebar)
By Ed Wadbrook, 3Com Corporation

Frictionless Provisioning In A Fractured World
By Glen Hellman, 3Com Corporation

Are You Ready For EBPP? Watch Out! Here It Comes! (sidebar)
By Steven Rodin, Davinci Technologies, Inc.

The Importance Of QoS In Broadband Networks For Mission Critical Content
By Vijay Krishnamorthy, Cisco Systems

 

PUBLISHER'S OUTLOOK
A Quick Look Back, A Global Look Ahead
By Rich Tehrani, Publisher,
Internet Telephony� magazine

COLUMNS
Industry Insigh
t: Wireless Data And Unified Messaging Converge
By Jim Machi, Dialogic Corporation (an Intel Company)

Packet IN: Will The Softswitch Fulfill The Promise Of AIN?
By Richard Hayter, TEKELEC

Industry Imperatives: IP Regulation -- How Will Your Business Be Affected?
By Robert Aldrich, Legal Counsel For MMTA

Round Up: Testing Tools For VoIP

PRODUCT REVIEWS
Cross Talk -- VoIP "Click-To-Talk" Shootout: eStara, HearMe, Lipstream, WebDialogs

DEPARTMENTS
Industry News

Letters To The Editor

Editor's Notebook

Special Focus
Voice & Data Converge On Miami!



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