Complete schedule for the 2005 Global
Call Center Outsourcing Summit and 20th Annual Top 50
Teleservices Agencies/MVP Quality Awards
Wednesday, May 25, 2005
2:00 – 4:00 PM — Conference Sessions:
State of the Teleservice Industry,
Including Review of Prevailing Industry Trends,
Featuring: Tracey Schelmetic, Editorial Director, Customer
Inter@ction Solutions Magazine
How to Reduce Costs in Your Existing
Contact Centers by Deploying Speech and
IP Contact Center Technologies
What is Behind the Current Failures & Disappointments in Offshore Outsourcing?
Moderated by Nadji
Tehrani, Chairman & CEO, TMC
Featuring Steve Brubaker, Vice President, InfoCision
Why are customer service levels dropping so dramatically in overseas contact centers?
Will poor service levels drive more customer complaints, leading to unwanted legislation?
Will fraud and deception in offshore centers drive legislation here in the U.S?
Are the interests of Wall Street and company ‘bean counters’ driving potentially damaging decisions for short-term gains?
Are there certain contact center functions better-suited to offshore centers than others?
Can our industry’s image afford more damage caused by poor service levels?
5:00 – 6:30 PM: Networking
Reception in Speech-World Exhibit Hall:
Enjoy refreshments while you visit the
Speech-World and IP Contact Center Summit Conference Exhibit Hall
7:30 PM — 20th Annual
Top 50 Teleservices Agencies / MVP Quality Awards Dinner
gala event in your honor where I will proudly present you with your
coveted Top 50 Teleservices Agency or MVP Quality Award.