Sivox Cisco Systems IP Contact Center Summit Speech World GCCOS Hotel & Travel Top 50 Awards GCCOS Registration GCCOS Conference


Complete schedule for the 2005 Global Call Center Outsourcing Summit and 20th Annual Top 50 Teleservices Agencies/MVP Quality Awards

Wednesday, May 25, 2005
2:00 – 4:00 PM — Conference Sessions:

State of the Teleservice Industry, Including Review of Prevailing Industry Trends,
plus Insightful Forecasts
Featuring: Tracey Schelmetic, Editorial Director, Customer Inter@ction Solutions Magazine

How to Reduce Costs in Your Existing Contact Centers by Deploying Speech and
IP Contact Center Technologies

What is Behind the Current Failures & Disappointments in Offshore Outsourcing?
Moderated by Nadji Tehrani, Chairman & CEO, TMC
Featuring Steve Brubaker, Vice President, InfoCision

  • Why are customer service levels dropping so dramatically in overseas contact centers?

  • Will poor service levels drive more customer complaints, leading to unwanted legislation?

  • Will fraud and deception in offshore centers drive legislation here in the U.S?

  • Are the interests of Wall Street and company ‘bean counters’ driving potentially damaging decisions for short-term gains?

  • Are there certain contact center functions better-suited to offshore centers than others?

  • Can our industry’s image afford more damage caused by poor service levels?

5:00 – 6:30 PM: Networking Reception in Speech-World Exhibit Hall:

Enjoy refreshments while you visit the Speech-World and IP Contact Center Summit Conference Exhibit Hall

7:30 PM — 20th Annual Top 50 Teleservices Agencies / MVP Quality Awards Dinner

Attend the gala event in your honor where I will proudly present you with your coveted Top 50 Teleservices Agency or MVP Quality Award.

Technology Marketing Corporationn
One Technology Plaza
Norwalk, CT 06854
(203) 852-6800