Ecosmob's New WebRTC Solutions Get a Website Highlight

By Steve Anderson, Contributing TMCnet Writer

The increasing focus that businesses have put on Web-based real time communications (WebRTC) has yielded plenty of new products in the field, as well as plenty more ready to hit as other businesses get ready to try and take a slice of the market home. For those businesses who haven't yet brought WebRTC into the fold, there are often some questions to answer, questions like “where are these WebRTC things?” or “how do we get those things in here and working?”. These are questions that Ecosmob wants to help businesses answer, and to help do that, it's rolled out a new website specifically to show off its line of WebRTC solutions.

The website in question allows business owners to not only see what WebRTC solutions are available, but also how these solutions work to provide those valuable benefits that bring businesses in to consider WebRTC solutions in the first place. The website offers crucial information on just why WebRTC is a major value provider for businesses to use as well, pointing out how it can save money, particularly by allowing clients to hold meetings remotely without having to introduce businesses travel. Additionally, businesses can host seminars using the technology, or even similar kinds of gathering sessions, all without having to get anyone on a plane or having to drive any distance.

WebRTC's applications continue past the simple business meeting, as Ecosmob details how WebRTC functions can be incorporated into several branches of business. Customer service is easily one of the biggest potential uses of WebRTC functionality, allowing users to make contact rapidly from a desktop computer or a mobile device and get answers to questions or concerns right from a familiar and often-used platform where the customer feels most at ease.

Better yet, many businesses can now build WebRTC apps in house, thanks to new developments that allow such construction to go on without the need to build and operate a complete signaling platform. That allows such apps to be built and potentially even branded as needed, giving companies more options in the field and allowing a more tailor-made solution rather than a simple one-size-fits-most alternative. Ecosmob offered up a bit of commentary on the new releases, saying “We have noticed a huge upstick in client satisfaction since developing WebRTC solutions and look forward to more innovative elements in the future.” Ecosmob also showed off CosmoConf recently, a new breed of conferencing solution that can work remotely. It offers high-end voice support, and allows users to more readily connect to all parts of the business operation, from employees to suppliers and customers, all without respect to location.

WebRTC has a lot of potential for businesses. It can be put to work to not only save money for businesses, it can also work to improve customer relationships, a development recently shown to great value with Amazon's Mayday button on its Kindle Fire line of tablets. The ability to get help for a customer in a matter of seconds is the kind of thing that's hard to pass up, and the kind of thing that can make a business very strong in the market. Add in the ability to better improve working relationships among employees and suppliers—including the ability to better access remote talent and sometimes replace business travel—and benefits begin to clearly add up. WebRTC is a powerful tool, if used correctly, and Ecosmob is out to show businesses just how to do so.

(source: http://www.realtimecommunicationsworld.com/topics/realtimecommunicationsworld/articles/381712-ecosmobs-new-webrtc-solutions-get-website-highlight.htm)