 | Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform |
| Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform. |
| | IP Telephony and the Interaction Center Platform |
| Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures. |
| | Making Mobile Video Work: Challenges and Opportunities |
| Martyn Davies, video marketing manager at Dialogic, talks about the burgeoning consumer smartphone market and what's next for video on the tiny screen. |
