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As a channel sales person you must see the signs, understand them, and go to where the market will be. The IT world is a very different place than it was 5 years ago.
Telarus announced plans to buy CarrierSales. The all-stock deal will create a master agent with $85 million in annual revenues.That will make the company one of the largest master agents in the industry. Once the deal closes, the newly enlarged company will serve more than 4,000 agents.
Sponsored By: Fonolo
LIVE WEBINAR
How Call-Backs Can Save Your Call Center
Thursday, November 9, 2017
2:00 PM ET / 11:00 AM PT
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In this one-hour webinar you’ll learn how call-backs can deliver concrete ROI for your contact center. You’ll also hear from Shai Berger, CEO of Fonolo, who recently published an in-depth eBook on this topic.
We'll talk about:
- Lowering Abandon Rate
- Controlling Spikes in Call Volume
- Decreasing Handle Time
Plus so Much More!
This week, members of higher education IT departments will come together during EDUCAUSE 2017 to explore advances in higher education IT. Dialpad is stealing some of the spotlight, as it is showcasing why colleges and universities are moving away from legacy solutions, and investing in cloud communications.
Today, Yealink announced the Yealink T5 Smart Media Phones successful completed interoperability testing with 2N's IP intercom system. Now, Yealink's smart media phones are easily integrated and leveraged with the 2N systems, perfect for control of production lines in an industrial setting, access to schools, residences or offices and commercial building; expanding the China-based IP endpoint maker's market presence.
UCaaS company RingCentral has a handful of new integrations related to AI, chatbots, and workflow.
Unified communications solutions provider BroadSoft over the years has built a strong service provider partner program. This impressive army of CSP go-to-market partners is a key reason why Cisco decided buy BroadSoft.
A Southeastern-based insurance claims adjustment company selected Fusion for its turnkey contact center solutions. The claims company required a quick turnaround from the cloud communications provider, and Fusion delivered - resulting in a three year contract.
Today, cloud communications provider Star2Star unveiled the new and improved StarContact System for Salesforce. The future-forward enterprise-level cloud communications empowers organizations to improve customer communications, as well as support and integrate with Salesforce.
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