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Featured Articles
Way back in the grim, dark days of 2008, when as a Jibjab video put it, we spent the kitchen sink to pull back from the brink, businesses were interested in cutting costs where possible. For a lot of businesses, conferencing systems seemed like the way to go. For those who wonder if that trend continued, or was replaced by new technologies, Research and Markets recently released a new report spelling out what's going on in the field and will be for the next few years.
The pursuit of an omnichannel customer experience has left a lot of businesses wondering just what tools to use to make this concept happen. While some parts are easier than others, getting some newer parts in like social media offerings and video chatting are proving a bit tougher. Vidyo is eager to help on that front, and has recently announced its new Vidyo.io system, geared toward making video conferencing that much easier to put in place.
Some highlighted changes to all three apps include the ability to quickly share your documents and see who else is working on them in real time, and the option to find and open files others have recently shared with you. PowerPoint also received some extra updates. It has a new look that makes reading presentations on your phone much easier. You can now drag and drop to reorder slides and double-tap to edit them, which is incredibly helpful. The program also now has a find icon to help you search for individual words or phrases in your presentation.
Fusion leverages its Channel Sales Managers to aid partners with account management and onboarding new clients, but it doesn't end there. Its dedicated Partner Support Team, Sales Engineers and Implementation Coordinators are there every step of the way to ensure each deployment results in happy, productive and prosperous end users.
Sponsored By: Mitel
WEBINAR: Exclusive IT insights from the San Diego Padres: mobility, contact center
and cloud
Tuesday, September 13, 2016
2:00pm ET/ 11:00am PT
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What you'll learn:
- How the Padres leverage mobile collaboration tools to keep an internal network of world travelers, scouts and road warriors connected anywhere in the world - GOOD
- How the Padres reduced agent costs and increased ticket sales 24% by redesigning their call center - delivering personalized customer experiences with optimal productivity.
- What key benefits of the Cloud influenced the Padres to make the switch from their premises-based system - resulting in a 32% reduction in server and infrastructure costs
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