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Featured Articles
Not surprising, humans were pre-wired for interactive relationships. While technology can address collaboration needs of remote employees, management should prioritize regular in-person gatherings. Studies show employee satisfaction, team collaboration, creativity and productivity are affected by peer-to-peer interaction. If in-person meetups are not possible, go virtual. Make it a point to not only host business meetings virtually, but set up online meet-and-greets to engage every team member-even invite the family or favorite dog.
There are a multitude of tactics a Hosted IP PBX provider might employ to reel in high quantities of business clients. The approach currently in use by Birch Communications, a provider of communications, network and cloud services, is to make its offerings available to as many prospective clients as possible, while imbuing its technology with as many features as possible.
Asterisk is already pretty well-known as a tool for businesses of all sizes, but Anahata Technologies-part of the Perth Software Development Company-is set to take Asterisk to a whole new level, adding it to its line of FreePBX and Internet Relay Chat (IRC) tools found on the Ubuntu operating system. This in turn should open up a slate of new options for Ubuntu users, and allow for a fairly simple way to step up communications.
There's been a lot more innovation at Microsoft recently, one of the most obvious effects of the shift from Steve Balmer to Satya Nadella as CEO. One of the latest innovations to come out of the Microsoft idea lab is its new smartphone app, Send, a modern twist on email use.
A recent industry blog post examines the idea that innovation in the call center is what will drive higher revenue and brand loyalty. Although that may not be a novel idea, it hits the nail on the head by correctly noting that customer experience has been called the next battlefield for market share.
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