Featured Articles
The Patch Tuesday update on April 14, according to reports, will bring with it a little something new for businesses; on that day, qualified users will start getting in on Skype for Business, and with that update, usher in a new era for business voice users. Some users, however, won't be impacted by the changeover, so it's worth keeping an eye on the upcoming changes to see just will hit, and when.
Every day, in companies all over the world, contact centers make and take calls to and from customers. They are tasked with solving customer problems, calming angry customers, answering questions and upselling and cross-selling customers. They may generate sales leads or even sell customers new contracts or warranties. In other words, they hold the customer's real relationship with the company in the palm of their hand.
This statement continues to ring true: Customers want options. It is the case here at TMC where readers see, almost every day, that customers want better relationships with their brands and they want those relationships facilitated in the channel of their choosing.
A recent report by Infonetics cited by eWeek has found that one of the major influences on the growth of unified communications (UC) and videoconferencing is cloud technology. Over half of the 162 companies surveyed will run at least some of their UC applications in a cloud environment. By next year, 93 percent intend to add videoconferencing to their UC system.
Much has been made of the so-called millennial demographic-those young people born between 1980 and 2000. The top end of the 25 and under cohort may be just entering the workforce, but they will likely drive the final end to telecom as we know it-paving the way for ubiquitous unified communications (UC) that rely on mobility as a key pillar.
Unified Communications (UC) and VoIP have become strongly intertwined and evolving network infrastructure and a push toward mobility are fueling market growth. Subscribers and business users are demanding the freedom and flexibility of BYOD and yet they also want all the features and functionality of legacy UC systems.
Top Stories
TMCnet Free Premium Content
|
|
|
|
Advertise With Us
|
|
Become a TMCnet columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.
|
|
