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From The Expert Corner
April 11, 2012
TMW Systems Taps 8x8 for Cloud-Based PBX, UC Services
By Erin Harrison, Executive Editor, Cloud Computing
Communications provider 8x8 (News - Alert), Inc. will provide cloud-based hosted PBX and unified communications services to transportation technology company TMW Systems’ 500-plus employees.
After analyzing its rising costs and management requirements and identifying the limitations associated with TMW’s premise-based phone system, the Cleveland, Ohio-based company decided to implement 8x8’s Virtual Office cloud-based PBX (News - Alert) and unified communications services, according to Ron Godine, director of IT for TMW.
“TMW’s mission is to help our customers serving the transportation industry succeed by providing them with customized technology solutions that enhance their competitiveness through improved operational efficiencies and bottom line results,” Godine said in a company statement. “Ours is a very customer service-focused business that relies heavily on a highly efficient and reliable phone system. Unfortunately, our existing on-premise PBX system didn’t always live up to this and utilized a lot of IT resources, so we decided to transition to a hosted solution that offered greater flexibility and freedom while also giving us the redundancy and reliability we needed... Read More