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Amazon will stop selling Apple TV and Google Chromecast, both of which pose a threat to its recently updated Fire TV and Fire TV stick. The move reflects Amazon's evolving business model, as the company completes its transition from Internet middleman to full service provider.
 Why You Need to Know: Amazon's decision is meant to incentivize Apple TV and Chromecast into supporting Amazon Prime, which neither currently does. It also stifles competition for its Fire TV and Fire TV stick, which have begun to challenge both TV streaming devices. |
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AT&T this week announced it has expanded its Network on Demand services to new markets and has come out with a new service called AT&T Managed Internet Service on Demand.
Why You Need to Know: AT&T aims to virtualize 75 percent of its network by 2020. Five percent of its overall network functions should be virtualized in software and SDN control this year. There are 200 network functions AT&T is working on. |
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Even within the same company, there are vastly different levels of customer engagement. What you do to reel in a prospect in a social media campaign, for example, is going to be different from what you might do to upsell an existing long-time customer.
Why You Need to Know: Part of tailoring the customer experience is knowing where your customers and prospects are in relation to your organization. |
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If your organization is preparing to migrate from the traditional version of Microsoft's productivity suite to Office 365, you must first understand the constraints of your end-to-end architecture.
Why You Need to Know: Increased business velocity is often enabled by technology innovations. Migrating your users to a service like Office 365, and ensuring your end-to-end architecture is up to the task, places your IT organization in a position to lead business innovation, not just manage IT as a cost center. |
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Technology has certainly helped and conferencing across audio and video connections introduced a whole new approach that often reduced the need for travel. The challenge, however, has always been to identify effective and efficient solutions that emulate face-to-face conversations and don't allow technology shortfalls to negate the benefits intended.
Why You Need to Know: In a recent interview with TMC's Rich Tehrani, Adnan Lawai, CEO of Folio3, shared his insight on Unified Communications today, collaboration services, security for the corporate network, wearable tech, WebRTC, innovations in mobile, capabilities in the cloud and so much more. |
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