Subject:::FCC Chairman Spotlights 911 Reliability - TMCnet's TechToday
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FCC Chairman Spotlights 911 Reliability in the New Fiber- and IP-based World


The nation's communications infrastructure is undergoing a sea change as incumbent telephone providers decommission their copper networks in favor of fiber, and communications traffic increasingly becomes IP based.

Why You Need to Know: While there are plenty of upsides to this transition, it also creates new challenges in terms of ensuring consumers have continued and reliable access to 911 emergency services, and giving competitive providers reasonable access to customers so they can continue to offer end users alternatives in the marketplace.


 

SAP and Ericsson Enable the Network Aware Business Process

Very large companies are able to deploy and manage the infrastructure needed to bring mobility fully and securely into all business processes. Ericsson actually rolled this out internally and it took 15 months.

Why You Need to Know: Ericsson realized this was an endeavor only large enterprises could undertake and, as a result, teamed up with SAP to better deploy enterprise mobility management solutions across a range of enterprises – regardless of size.
 
 

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences.

Why You Need to Know: One major U.S. retailer, Kohl's thanks to help from Oracle, has laid the foundation not just to provide great experiences this shopping season but going forward.
 
 

Driving Digital Sales with Transaction-based Customer Engagement

Financial services institutions and government organizations have a customer experience dilemma. In the last six months, 67 percent of online shoppers in the retail channel made online, mobile and brick-and-mortar purchases where they commonly receive a consistent and convenient omni-channel experience. However, despite a hefty investment in digital marketing, banks and government organizations have not yet created a comparable sales experience.

Why You Need to Know: Signing up for a credit card or completing an application for a home loan in many cases is not convenient, consistent or consumer-friendly. In order to address the growing customer experience gap, organizations need to digitize and drastically improve online account applications to create more convenient customer experiences.
 
 

NIST: The Cloud Has Five Ecosystem Stakeholders

The National Institute of Standards and Technology has a cloud computing vision: to apply standards and foster a clear understanding of the ecosystem that supports the cloud model, the better to gain productivity gains and cost efficiencies for government agencies and others. In its Cloud Computing Standards Roadmap, NIST has clearly defined the players that all interact to make the model work.

Why You Need to Know: To further understand the actors within the ecosystem and how they work together, NIST has gone on to define five stakeholders: cloud consumers, cloud providers, cloud auditors, cloud brokers and cloud carriers.
 
 

 
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