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With the continued growth of both SIP Trunking and Unified Communications (News - Alert), it's hardly surprising to have seen the Enterprise SBC market grow in parallel. In fact, the market has grown steadily not only in terms of customers, but also vendors, with well more than a dozen players in a space that not long ago held only a small handful.
 Why You Need to Know: A few things stand out in the latest report, including Alcatel-Lucent being pulled out from the "Others", presumably growing in market share enough to warrant its own pie piece – which is no trivial pursuit in this growing market. |
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The old saying that, "seeing is believing," is extremely pertinent when it comes to understanding the vitality and validity of technology capabilities that many would characterize as being very much in hype stages of development.
Why You Need to Know: Getting out of the hype phase and accelerating adoption of OpenFlow and Transport SDN technologies to enable increased network programmability to support a new era of dynamic services, is the goal of OIF and ONF. |
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The enterprise video conferencing market is undergoing an unusual issue, based on a new report from Infonetics Research that makes it clear: there's a lot of activity in enterprise video conferencing, but revenue growth from said activity is a bit limited.
Why You Need to Know:The Infonetics Research report in question—titled the second quarter 2014 "Enterprise Telepresence and Video Conferencing Equipment" report—notes that there's been significant growth in terms of endpoint shipments, but the problem as far as revenue goes is that companies are doing most of the shifting to lower-cost options. |
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The Amazon Mayday button on select Kindle e-readers made a big splash recently. But if you think that's interesting, hold on to your hats, because it looks like we're poised for a plunge into more video-based customer service.
Why You Need to Know: This expansion of real-time video communications is likely to be enabled in large part by WebRTC. WebRTC is a disruptive new technology being driven forward by none other than Google, among many others. |
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It's no secret that big data analytics is the frontier where companies today are finding efficiencies, getting to know their customers better and operating their companies in a more profitable manner.
Why You Need to Know: Every solution from call recording to lead generation seems to have analytics built in. Increasingly, however, where they will matter most is in the cloud. That's where most companies are storing their business and customer information. |
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