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| • | The Business Value of Cloud Communications: Accelerate SMB growth and employee productivity |
| In a work-from-anywhere world, communication, collaboration have become top priorities for today’s small and medium businesses as they focus on driving growth while maintain high productivity and retaining staff. Join us for an interactive panel discussion with several RingCentral customers who participated in our recent customer success survey. Greg Moore, CTO of RMLS; Jeremy Wilson-Herrmann of LifeCenter Northwest ITIL4; along with Jocelyn Vallieres, Sr. Director of Value Acceleration at RingCentral, and Tom Angelucci, Director, Industry Solutions at RingCentral will review key metrics gathered from our SMB survey and share commentary and insights around how they are realizing significant and measurable business value from cloud communications, collaboration and contact center solutions. | | • | The Benefits (and Limitations) of AI Voice Technology |
| Companies are implementing AI at rapid levels. One study on “The State of AI in 2020” found that 50% of survey respondents reported their organizations had adopted at least one AI function. Additionally, more than two-thirds of respondents who report AI adoption saw increased revenue in varying parts of their business operations.
AI-powered speech recognition and voice technology have shifted how businesses operate. Sentiment analysis can improve sales calls and customer service discussions. AI transcription can eliminate the need for note-taking during meetings and generate immediate follow-up actions. Word triggers can bring up price cards when a competitor is mentioned on a call or alert the legal team when someone says specific restricted phrases.
Still, despite all the apparent benefits, AI isn’t perfect. Some limitations need to be addressed, such as accents, data storage, and privacy concerns. Join Dialpad’s CRO Dan O’Connell and ZK Research’s Principal Analyst Zeus Kerravala as they look at what AI is doing for businesses right now, where it falls short, and what the future holds. | | • | Enable Clients to Work Without Compromise |
| Egnyte provides your clients with fast, real-time access to their files and folders via their desktop, Windows, Apple, or Android devices, whether they are in the office or working from home. It's never been easier to manage files, from millions of endpoints, from one single pane of glass. In addition, we provide a comprehensive data security and compliance solution that delivers complete visibility into unstructured data repositories (cloud and on premises), control over access, location and sharing, and robust protection against internal and external threats. Egnyte uses AI to identify critical content (e.g. PII, PHI, PCI, etc.) and then locks them down and encrypts them. |
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