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Featured Articles
Carriers are finally moving away from analog and embracing VoIP, and this will be a huge transition for the industry.
When selecting the right phone system to support your business efforts, where do you start? Do you evaluate your current needs and then reach out to vendors? Do you ditch the landlines and implement a new VoIP solution? Do you get rid of internal phones altogether and have everyone start using their mobile devices?
The second day of ITEXPO West 2015 started off with an impactful discussion about data connectivity within the contact center. Content Boost's Director of Brand Strategy, Allison Bocamazzo moderated one of the morning's first panels titled, Benefits of Transitioning to IP Connectivity within the Contact Center.
Choosing from the wide array of unified communications vendors can be difficult, as can deciding whether a cloud, hybrid, or on-premises model is the best approach for your business. To help decision makers navigate the UC landscape, Yorktel has published a white paper and case study on the topic.
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