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Avaya Unified Communications software integrates with IBM and Microsoft applications so you can maximize your current investment, stay on budget, and increase productivity. Discover how at http://www.avaya.com/change.

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Bank Leumi Case Study - Applying Effective Risk Management Using PerSay FreeSpeech™ and VocalPassword™ Voice Biometrics

An inside look at how PerSay’s FreeSpeech™ and VocalPassword™ voice biometric products enable
cost-effective, multi-factor authentication solutions for one of Israel’s largest contact centers. Providing remote services demands advanced customer authentication procedures to ensure the security of private and sensitive information. The First Direct Bank, a member of the Leumi Group, was unsatisfied with its two-step authentication process using PINs and verification questions. Manual authentication was time consuming, frustrating to customers, and insufficient in guaranteeing security. First Direct turned to PerSay to increase security, enhance the customer experience, and improve contact center efficiency.

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WIMAX.TMCnet.com - Coming May 2008 ......................................................................................................... Upcoming Events From TMC ......................................................................................................... INTERNET TELEPHONY Conference & EXPO West 2008 - September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.itexpo.com East 2009 - February 2-4, 2009 - Miami Beach Convention Center Miami, FL - http://www.itexpo.com 5th Annual Communications Developer Conference September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.commdeveloper.com Call Center 2.0 Conference September 16-18, 2008 - Los Angeles Convention Center Los Angeles, CA - http://www.callcenter20.com Classified Ads on TMCnet Current Listings: Help Wanted: Passionate Program Manager at Iotum Corp. Help Wanted: Freelance Business and Technology Writers Help Wanted: A Person who understands Japanese culture Development and Writing for White Papers, Magazine Articles, Corporate Presentations and More Situation Wanted: Marketing Communications -- Sales, Channel & Customer Training Situation Wanted: Strategic Call Center/Operations Management Help Wanted: Software Engineer Situation Wanted: Marketing Copy TECHtionary provides writing and marketing communications services in addition to unique animated tutorials and presentations. For details, visit http://www.techtionary.com or email cross@gocross.com
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