Subject:::Verint Helps Reinvent Teachers Lounge - CUSTOMER eNews
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Verint Helps Reinvent Teachers Lounge


I believe the children are our future – as scary as envisioning Gen-Z in power may be – and as such we need to teach them well and let them lead the way. Education is complete upheaval across the globe, shifting from physical to virtual has presented myriad challenges since the pandemic started, and as educators find their bearings The Engagement Company is lighting the way.
 


 

Russia's Tricolor to Modernize Customer Support with Genesys Engage

In Russia, Tricolor provides digital services, including satellite television and video streaming, for 12.2 million households. Now, the company is looking to modernize its customer service activities and allow it to maintain the same high level of service regardless of communications channel. To do so, it has turned to Orange Business Services.

 
Sponsored By: Nice inContact

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8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS

Cloud communications platform provider 8x8 is well known for its ability to transform the way businesses communicate and how workforces collaborate. As a testament to its continued innovation for the industry, the company announced it has been named as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service.

 
 

Customers Demand Digital, Personalized Experiences for 2020 Holiday Shopping Season

The 2020 holiday shopping season is already underway in the U.S. While a few weeks earlier than the typical after Thanksgiving kick-off, this year has seen a shift in the norm due to worldwide shutdowns and social distancing practices. Still, some shoppers are saying that while shopping online is preferred, they still want in-store experiences too.

 
 

Three Tips to Optimize Contact Centers While Using a Remote Work Model

The ongoing COVID-19 pandemic has forced many contact centers to move to a remote work model. This presents both challenges and opportunities for managers, as long as they take the correct steps to ensure agents are motivated to excel and provide the best customer experience possible.

 
 

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