Latest Featured Articles
As new risks and technologies arise, PCI evolves; requiring businesses to evolve PCI policies and processes too.
Aspect Software garnered a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based digital customer communications.
Sponsored By: 8x8, Inc.
WEBINAR: Your communications system is determining your customer experience. Do you know how it's performing?
Tuesday, April 17, 2018 - 2pm ET/ 11am PT
REGISTER NOW
Did you know your Customer Experience goals hinge almost entirely on your Employee Experience capabilities?
Join the upcoming webinar with renowned tech visionary and author of Crossing the Chasm, Geoffrey Moore and 8x8 CEO Vik Verma, as they discuss how to:
- Get more from valuable moments of customer engagement
- Transform your communications to deliver exceptional customer experiences
- Accelerate revenue with a unified approach to employee and customer communications
Big data only got us so far. The missing link was one that would take every UX and behavior analytics and translate it into information such as mood, context, and intent with which actions could be taken.
Top Stories
Featured Channels
Featured Resources
Advertise With Us
Become a CUSTOMER columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.
|