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Far from replacing human call center agents, chatbots can handle routine tasks and help agents and managers increase efficiencies and boost customer satisfaction.
Since the summer is short and the number of workers looking for time off is large, a cloud-based call center scheduling solution is vital for fair allocation of popular holiday weeks. You can establish a "pecking order" of vacation requests by seniority, for example (employee who has been with the company the longest gets first pick of the vacation time), or performance.
Sponsored By: 8x8, Inc.
WEBINAR: Cloud Myths Busted: Converts talk facts, fears and the future of Comms
Wednesday, May 10th
1pm EDT/ 10am PDT
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Join 8x8 and Mobi as we dispel common fears and misconception about the Cloud: from reliability to quality to security and more. Learn how MOBI, a mobile device management provider for Fortune 500 companies, transitioned all their communications to the Cloud and haven’t looked down since.
- Hear from the CTO of Mobi, Eric Sendelbach, how they improved call quality and business continuity utilizing the cloud
- Learn the benefits of cloud, including rapid deployment, self-service administration, and employee mobility
- Ask your own questions on security, analytics, features and more
This week, NICE announced the arrival of its Digital Containment solution, more than capable of empowering customer journey initiatives. Leveraging analytics and an advanced algorithm the new release promises to transform customer service and cut cost along the way.
Thanks to advances in today's technology, ERP tools can identify how customers find a website and what pages they look at before becoming a customer. These tools hold a lot of power for agencies, as they can now see what avenues lead to customers, and then allocate funds as they see fit.
Today, Aspect Software announced the arrival of Aspect Via Workforce Management - the SaaStastic sibling of the award-winning solution. Aspect Via, as the firm's Customer Engagement Center (CEC), serves as the foundation of the Aspect portfolio and comes with a robust suite of capabilities that promise to provide exceptional customer service in today's omni-channel environment.
DigitalGenius will be bringing its DigitalGenius Human+AI Platform to organizations using Zendesk in their customer service operations. The hope is that the combination of human and artificial intelligence will improve customer service experiences.
Today, Align Technology set out to dispel the many negatives of straightening one's teeth, in a new multi-million dollar marketing campaign for its Invisalign brand.
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