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In the contact center, solutions are already becoming smarter thanks to analytics: workforce optimization (including quality monitoring) and workforce management are helping companies keep track of their performance in real-time and change it on-the-fly to match customers' needs or alternations to forecasts.
In a smart marketing move, Niantic has released a new update to Pokemon Go that includes 80+ new Pokemon and several new features that are sure to get players interested once again.
Sponsored by: The Multi-Gigabit Ethernet Community
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Copper cables make up 90 percent of the installed cables in today's larger networking environments, like enterprise and campus environments for instance. These legacy infrastructures were not built with the bandwidth needs of today in mind. Unfortunately, they are only capable of supporting 1 Gigabit Ethernet, a far cry from the Multi-Gig Ethernet requirements of today. The Multi-Gig Ethernet technology, pioneered by Aquantia and called AQrate, supports speeds up to 5Gbit/s over 100m of Cat5e/Cat6 cables. LEARN MORE ›
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It's call center management's job to ensure that agents have the right tools to service customers in a way that delights those customers. Without updated contact center solutions, extending
BroadSoft's CC-One SaaS system proves to be just what the American Red Cross needs for rapid, high-scale contact center operations.
High turnover rates in small contact centers aren't helping the business, any more than irregular and overly long work hours are helping employees. Workforce optimization technology can be a solution to helping workers achieve better work-life balance.
The banking industry is embracing what real time can do, as today Banco Bilbao Vizcaya Agrentenaria, S.A. (BBVA), unveiled Quobis' WebRTC-based mobile customer identity verification application.
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