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Once upon a time, most of a call center manager's day was spent walking the aisles, listening in on conversations (one side of them, anyway) and doling out advice. On rare occasions, a manager might plug in to an agent call and listen to both sides of the conversation. With time at a premium, however, this practice was generally reserved only for training or evaluation sessions.
Talkdesk started life rather unexpectedly, according to reports, beginning as a small project built in the midst of a contest run by Twilio, with the top prize being a free laptop. While it's not clear if Talkdesk won the laptop, what's much clearer is that Talkdesk took on a whole new life after the contest, and recently has completed a new round of funding that brought in fully $3.15 million for the company.
Sponsored by: SAP
Research has shown that providing detailed product information helps customers make buying decisions more quickly, and retailers and brands are making efforts to capitalize on that. Whereas a few years ago, product listings may have included price, one or two photos and a basic product description, today's product information includes detailed, keyword-rich descriptions for SEO, additional photo views, videos, product comparisons, people who bought this also bought recommendations, warranty information, assembly instructions and much more.
Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8 percent over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest in patient engagement technologies.
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