Subject:::Social CRM and Mobile Care Proving Popular with Hefty Funds from Global Investors - CUSTOMER CUSTOMER
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CUSTOMER : 11/14/2012 eNewsletter

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Earlier this year, Facebook acquired the Instagram mobile phone app for a cool $1 billion. The monstrous deal perked the ears of investors everywhere who were keenly aware after the transaction just how much opportunity the social CRM and mobile care market offers.
INTERNET TELEPHONY talks with Jordan Socran, vice president of business development-North America at Radialpoint about enhancing the customer experience in the world of broadband access and beyond.

Sponsored By: Avaya

Focusing on the contact center and available collaboration technologies is a realistic way for companies to improve customer service cost effectively. Avaya helps organizations create competitive advantage by delivering a differentiated customer experience across four dimensions: strategy, process, technology and people management. Read more in Forrester's Delivering a Superior Customer Experience.

Customer-centricity. That's the goal for any communications service provider (CSP), given the increasingly competitive nature of enterprise services as well as the expanding universe of service options in the marketplace. The ability to offer a differentiating level of customer experience, particularly to high-value or high-margin customers, can be a competitive linchpin.
Mobile CRM application developer, DoubleDutch announced this week that it has secured $4 million in Series B funding led by FLOODGATE Fund, Bullpen Capital and Lightbank. In addition, Mike Maples Jr., managing partner at FLOODGATE Fund, will join DoubleDutch's Board of Directors.

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