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CIS: 10/09/2008 eNewsLetter

Today's Features

•Hosted Solutions Part of 'Money Saving' Pitches by Providers
•The Best Regulation is Self Regulation
•Next-Generation Services: Reaching Consumers Today
•U.S. Contact Centers See Tremendous Job Gains
•E-Learning Shaping Call Center Training
•Office Cubicles: The Worst Invention Ever and Why We Need More of Them
•42,000 New Jobs Created by Contact/CRM Centers in Q1 2007
•Conference Calls Key in Down Economy
•Survey Shows Companies Falling Short on Optimizing their Web Site for Sales


Latest News

•VendorGuru.com Provides Insight to CRM Software Success
•Rainmaker Extends Agreement CRM and Business Management Software Client
•Accenture Lands Application Outsourcing Contract from Telstra
•New Chordiant Cx CRM Simulation Solution Helps Enterprises Swim To Success
•California BOE Extends Call Center Hours to Handle Volume Influx
•Jobs Created for Apple in Colorado Springs No Longer Needed


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Latest Blogs

•Attention Outsourcers and Clients: It's The Service, S*****


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•Call Center Furniture
•Workforce Management
•Performance Management
•Telemarketing Software


Featured Free Industry Resources

The New New Thing: “Hybrid” Deployments for Speech
The new new thing is "hybrid". Find out about new deployment models for speech that lower the total cost of ownership. Get Datmonitor's white paper, Redefining Traditional Deployment Models for Speech in the Enterprise. Take a new perspective when evaluating speech services and the many options for deployment.
Clinic IT
First and foremost, Clinic IT looks for partners who can work with them on a technical level, and they’ve been impressed by the competence of Speakeasy representatives and support technicians. They knew Speakeasy as a reliable connectivity provider with a reputation for
exceptional support, and they found Speakeasy’s VoIP solution to be the best name at the lowest price point. Speakeasy commission payouts
are “pretty nice,” says Nelson, but not Clinic IT’s priority. “How much is your reputation worth?” he asks. “Sure, there are other internet companies that offer better commissions, but the uptime and support are not there.”




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 February 2-4, 2009 — Miami Beach Convention Center, Miami, FL
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 October 27-29, 2009 — Los Angeles Convention Center, Los Angeles, CA
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