What's Hot This Week in CRM

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12/16/2011

	Mid-Market Vendors Can Provide Quality Cloud CRM to Smaller Companies
	Does Your CRM Extend All The Way to the Customer?
	Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers
	Awareness Unveils Facebook Campaign Manager with Social CRM Functionality
	American Logistics Upgrades Customer Service Center
	Call Center Training Designed to Improve Profitability While Keeping Customers Happy
	Another New Customer for tw telecom, and CEO Earns Notable Post
	Unified Performance Management: Publishing SLA Reports for Customers and Defining Your Indicators
	Yammer Hires New VP of Worldwide Customer Engagement
	Unified Contact Centers Improving First Call Resolution, Customer Satisfaction
	Mr. Colocation's New Website to Help Customers with Metro Ethernet Needs
	Contact Center Outsourcing - How to Make or Break Customer Loyalty
	How Broadband Can Assist Rural Customers with the Anticipated Decrease in Mail Delivery
	Customer Experience Management Company TeleTech to Resell, Integrate Salesforce Service Cloud
	Ten Customer Service Technology Trends for 2012
	Virginia Commerce Bank Enhances Customer Banking Experience by Opening New Customer Service Call Center
	IER Chooses Talend ESB to Improve Customer Service
	ManageEngine Introduces Free Video Traffic Monitoring for NetFlow Analyzer Customers
	Survey Shows That Reps Using Smartphones, Tablets Gain Competitive Edge with Customers
	Custom Connect to Provide Carrier-Neutral Connectivity Services to Interxion's Customers

	Profitability Through Improved Decision Making

	Customer Service Spotlight: What to Watch for in 2012

	Most organizations have a customer care infrastructure that evolved within channel boundaries.

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