What's Hot This Week in CRM

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4/8/2011

	Global CRM Software Systems Extremely Important for Managing International Sales
	Microsoft CRM Software 2011 Already Successful and Extending to the Middle East
	SugarCRM Announces Acquisition of iExtensions CRM
	Knowledge Management: Still Here after All These Years
	New Software Puts Ball Back in Cable's Court
	Salesforce CEO to Host Obama Fundraiser Dinner
	Bank of Ireland Chooses NICE System's Crime Protection Solution
	IVR System: Interact Launches SPOT SIP Engine
	On Hold Messages Deliver Measureable Benefits for the Customer-Facing Business
	Archived Webinar Explores Value of Customers in Service Chain
	Intelestream Named as Finalist for TMC Social CRM Award
	CRM Expertise and Power of Enterprise Social Networking to Be Demonstrated At Microsoft Dynamics Convergence 2011
	KarmaCRM, the New Web-Based CRM Software Helps Increase Sales Team Performance
	Infratel and SugarCRM Form Alliance to Add Telephony Solution to CRM Platform
	CRM Software: RightNow Stock Hits New 52-Week High
	CEMEX USA Honored with 2011 CRM Excellence Award for Customer Experience
	GoodData Launches GoodData Sales Analytics for SugarCRM
	Trident Partners with Dimension Data to Expand Customer Service Operations
	IVR Systems Integrate with Location Based Services to Improve Customer Experience
	Quality Management: Contact Center Survey Finds Sobering, Hopeful Indications for Customer Service
	Scalability, Integration and Interoperability, and Customer Service Bring Success in AMI Market

	Complimentary World-Class Contact Center Quality Assurance Guide

	Transitioning from Old QA to New Analytics-Enabled Quality Assurance

	Customer Satisfaction is all About Access to the Right Information
	Facebook Opencompute.org Disrupts Data Center Market
	1 Reasons Why Google Needs Retail Stores

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