What's Hot This Week in CRM

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ITEXPO begins in: 9 Days

9/24/2010

	Computers Remain Leader in Customer Satisfaction Survey
	Customer Feedback Analysis Could Save Facebook; Is a Change Coming?
	SAP White Paper Focuses on Improving CRM in Communication Firms
	Delving into CRM Strategies
	OSSCube Conducts SugarCRM Training Session
	RightNow Named a Leader in the Gartner Web Customer Services Magic Quadrant
	Listening to Your Employees for Customer Service
	High-Quality Customer Service Still on Hold
	Alameda Enhances Customer Service with inContact Hosted Call Center Solutions
	Interactive Intelligence Seeks to Reduce Customer Service 'Frustration' through New Educational Resource
	MarketTools Brings the Voice of the Customer to Light
	Nokia Siemens Migrates 100th Customer to IP Transport
	Verizon Customers: Don't Make Plans for Your iPhone Anytime Soon
	MarketTools Reacts to CERC Study on Voice of the Customer
	VoIP Monitoring: Poor Voice Quality Costing Companies Customers and Billions of Dollars
	CallDirek Announces Availability of New Options to Global Customers
	J.D. Power Reports Customer Satisfaction among Residential Telephone Customers
	CRM Solutions Enhance with Customer Process Manager
	Chase Customers Face Online Banking Disruption
	Azzurri Communications Launches New Division for Customer Innovation
	Zendesk Partners with LogMeIn to Bring Remote Support Capabilities to Its Customers
	HP Intros Solution for Cloud-Based Mobile Device Management of Business Customers


	Speech Analytics - The Simple Definition

	Multi-Channel Service: Enhancing the Customer Experience

	BPA (3rd Party Remote Call Monitoring)
	Carrier-grade Softswitch
	CRM Solutions

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