What's Hot This Week in CRM

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6/25/2010

	A Couple Mobile CRM Apps Which Will be 'Normal' Soon
	Social Media: Your New CRM Front End
	SugarCRM Introduces Sugar 6
	CDC Makes Tapping into Social Media Easier with New CDC Pivotal Social CRM
	Intelestream CRM Consultant Ray Stoeckicht Talks about Social CRM
	Experian QAS Address Verification Integrates into SugarCRM Application
	The (Re)Vitality of Social CRM
	Broadview Networks Wins Stevie Award for Customer Service
	Changing Spectrum of Customer Service Mediums
	Ten Steps to Great Customer Service
	Telehouse Explains Expansion of Services for SMB Customers
	Free Webinar Explores Maximizing Customer Service to Create Loyalty
	Making and Avoiding Five Big Customer Service Mistakes
	New AllRounds App Launched on Salesforce.com's ChatterExchange
	SupplierSoft Announces the Availability of SRMChatter on Salesforce.com's ChatterExchange
	Salesforce.com Announces General Availability of Salesforce Chatter
	NetSuite Helps Companies Leverage the Power of Cloud Computing
	Aeroprise Allows BMC Remedy OnDemand Customers to Access Incident and Change Management Apps on Their BlackBerry Smartphones
	Mobile Commerce Provides a Linked and Combined Customer Experience
	TMC Selects SAS Customer Intelligence as a Winner of 2010 CRM Excellence Award
	Verizon Announces One-Month Free FiOS Service to Existing Customers
	CPS Energy to Deploy Landis+Gyr's Gridstream for its Electric and Natural Gas Customers
	Thunderhead NOW Platform to Automate the Life Insurance Customer Communications of Dearborn National
	Rogers Admits Billing Error, Promises to Refund Affected Customers
	Lighthouse1 Debuts Lighthouse1 Mobile For Customers to Access Healthcare Account Info
	Study Finds Call Recording, Monitoring, Tops For Improving Customer Experience in the Call Center
	American Customer Satisfaction Index Survey Shows Sprint as Customer Satisfaction Leader

	The Work-at-Home Agent Model for Improved Customer Loyalty
	Hosted or Hardware: What's better for your contact center?
	Creating and Managing Value with IBM Tivoli Service Management Center for System Z

	Russia to Duplicate Silicon Valley? Good Luck With That
	What Happens When BP Spills Coffee?
	Yealink SIP-T28P Review

	CRM Cloud Computing
	Lead Management Software
	Open Source CRM

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