What's Hot This Week in CRM

5/14/2010

	A Hands-On Review of Interaction Process Automation from Interactive Intelligence
	CollabGen Signs Up As InIn IPA Consultant
	Disconnect Between Companies, Customers on Customer Service: Accenture
	Optify Bolsters SEO, Social Media Reporting Adds Salesforce CRM, ExactTarget E-Mail Integration
	PCQuest Compares CRM Solutions in the Market
	Loquendo on Intelligent Design in Call Centers
	White Paper Explains How 'Customer Service is driven by the Customer Experience'
	TMA Resources Adopts Parature for Customer Support
	More to Successful Call Center Hiring than Big Five Assessment
	South Australia Water Picks GMT's Workforce Management Software
	Call Monitoring Technology Extended
	Predictive Dialers' Versatility Underlined by List Inclusion
	Knowlagent's Winning Formula for Coca-Cola's Call Center
	Salesforce Versus Microsoft Dynamics CRM: Which is Better?
	Phone Marketing Insider Launches Cloud Telephony Blog to Bridge Information Gap
	VoiceXML Provider Interact Intros Listen Conferencing System
	Traditional vs. Cloud-based Workforce Management Software for the Call Center: What's the Difference?
	Consumers Choosing Portability Over Quality When it Comes to Music
	Social Media CRM Hits Network TV
	Contact Center Outsourcer Caleris Answers the Call in Iowa
	The Next Big Platform for Magazines Could be Facebook
	Harris Bank Improves Customer Service with GMT Corp.'s Workforce Management Software
	Free Webinar Explains How to Improve Strategic Planning in the Contact Center
	How to Improve the Customer Experience without Investing a Ton in New Technology
	Workforce Management Software: Not Just for Large Call Centers
	Webinar to Explain 'How to Simplify Your Call Center Scheduling'
	Free Webinar to Reveal Proven Strategies for Improving the Customer Experience
	Consona's Knowledge Management Software Offers Improved Customer Service and an Unparallel Platform
	Amazon Data Centers Suffer Power Outages, Customers Lose Some Data
	Lead Management Software Provider to Release Q3 Results on June 1

	Storage ISM JAM: How Unified Recovery Management Can Cut Your Costs and Improve Service Levels

	Addressing the complexities of remote data protection

	Clabby Analytics advisory: IBM offers clear advantages over EMC for small and medium enterprises

	CRM Software
	VoiceXML
	Dedicated Server

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