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Past Issues
4/16/2010
Parlance Relies on Lessons Learned in Childhood
Loquendo Explains Basics of Speech Technology
Countrypet Naturals Adopts NetSuite
Monet Software's Call Center Efficiency Checklist
Zeacom's Call Center Software Delivers Most Popular UC Features
Using an Auto Dialer, 'Sophisticated' Calling Scam Hits Nebraska Banks
Falling in Love With Sugar's Free Open Source CRM
International IVR System Trends Subject of Companies and Markets Report
Apple iPad Not on SMB Wish Lists, But CRM is?
Video Highlights Contactual's 'Simple and Intuitive' Cloud-based Call Center Solution
New Interactive Intelligence Channel Partner Tecala Group Strengthens Presence in Australia
Ifbyphone Adds Voice-to-Text Transcription to Phone-Application Platform
Middle East Arm of Interactive Intelligence Set to Demonstrate IPA at MEFTEC 2010
CallFire Provides Instant Access to Customer Information
Robust Lead Management Software Essential for Inside Sales Success
White Paper Demonstrates How Home-based Agent Programs Improve Customer Loyalty
Esker Launches SaaS-Delivered Sales Order Automation Solution
Genesys Expands eServices
ACS Launches Social CRM Solution
Sennheiser's CC 550 IP Headset: For When HD Voice Arrives in the Contact Center
Parature Wins 2010 CRM Excellence Award from Customer Interaction Solutions Magazine
Volt Workforce Solutions to Co-sponsor Electronics Recycling Event on Earth Day, April 22
IRON Solutions Improves Dealer Support, Streamlines Operations with NetSuite's Cloud-based CRM Software
Five9 to Exhibit Cloud-based Solution at Industry Event
Plum Voice Upgrades IVR System, Improves Outbound IVR Call Queue for Users
IVR Continues to Improve on Voice Recognition, Needs to Work on Typing Mechanisms
With Predictive Dialer Technology, Drishti Helps QDF Improve Operations
Step To CallCenter Launches Arabic Version of Call Center Training Kit
TowneBank Embraces CRM & SFA Technology with CoreTrac's ResourceOne
Free Webinar to Highlight Improved Customer Interactions
Velaro's Integration of Chat with SugarCRM Expands Open Source CRM Functionality
Epicor SaaS Selected by Glik's
hiSoft Technology Acquires Salesforce.com Customer Service Software Provider Echo Lane
OAISYS Earns 2010 CRM Excellence Award from Customer Interaction Solutions Magazine
Rockwell Automation Selects Contact Centers of America to Provide Onshore Technical Support Services
Broadcore Announces Hosted Call Recording Solution
Workforce Optimization's Fraud Company Completes Key Testing Criteria in Fraud Prevention Benchmark
Instore Unit of Momentum Worldwide Selects StayinFront Consumer Goods' CRM Solution
myDIALS BI Solution Integrated with NetSuite Cloud Computing Platform
Sennheiser Introduces New HMD 26 Broadcast Headset
Frontier, MeetingSense Address Communications Needs of Customers
Fonality, SugarCRM Partner to Provide Open Cloud-Based Contact Center Solution
IBM WebSphere® Application Server V7 vs. JBoss® Application Server V5 TCO Analysis
The National Geographic traces human history through genetic sampling
WebSphere Application Server Feature Pack for Web 2.0 demo
Workforce Management
VoiceXML
Virtual Call Center
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