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Past Issues
3/19/2010
Avoid 'Big Brother' Syndrome with Call Center Agents, Deploy Call Monitoring, Call Recording by CSI: White Paper
Parature's Customer Support Software Named a Finalist in 25th Annual CODiE Awards
Digital Media Exchange Using Parature's Customer Support Software for In-game Support
Workforce Management Software Provider Monet Software Launches New Blog
AMS Launches PromptEZ to Enable Effective Customer Communications
Vertro Picks NetSuite's Cloud
Gartner CRM Conference Updated
New York Life Opts for InContact ECHO
Open Source CRM Provider Snags High-Profile Clients
ConAgra Switches to inContact's Hosted Call Center Software
Telemarketers Skate Close to the Edge
Empirix's Kendrick Addresses Voice Monitoring Issues
Convergys Partners with MicroAutomation to Provide Call Center Solutions
Duxoft Released 64-Bit Version of MiaRec IP Call Recording Software
UTOPY Intros Three New Solutions to Improve Overall Contact Center Operations
Minnesota Life Launches Online Campaign to Capture Customer Service Successes
Virtual Answering Service: A Great Tool for the Small Business Owner
Intelestream Offers Webinar for Understanding Online CRM
Intelestream's Two Branches Offer Options for Online CRM and SaaS Systems for Users
Infor CRM Solutions Epiphany Offers Analytics to Manage Customer Satisfaction
IVR & Voice Recognition Turns Cars into Mobile Offices
Auto Dialer & Voice Broadcast CEO Talks Entrepreneurial Success, Offers Tips
NYS Labor Department Launches Callback Program
Knoa Announces New CRM Solutions Coverage, Upgrade Service
Open Source CRM CEO to Speak at Panel Discussion at Conference
IVR Provider Adds New Customers, Expands Portfolio
Caja Madrid Picks Loquendo TTS for ATMs
Hi-Rez Studios Selects Five9 Virtual Call Center Suite to Support Growing Customer Base
Plum Voice to Supply an IVR System to Tyler Technologies
Salesforce.com Releases Developer Preview for Salesforce Chatter
LeadMaster Introduces Lead Management Software System
Interact Launches Tool to Monitor and Manage VoiceXML, Billing Solutions
Brochure: Empower business users and unlock business value with IBM Mashup Center
Appliance Power: Crunching Data Warehousing Workloads Faster And Cheaper Than Ever
Driving Business Optimization with Trusted Information: Leveraging IBM InfoSphere and Cognos Solutions
VoiceXML
CRM Cloud Computing
Answering Service
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