What's Hot This Week in CRM

1/22/2010

	Survey Reveals Increasing Consumer Acceptance of IVR Systems
	Zeacom Execs to Present Sessions at ITEXPO East 2010
	South Carolina Bank and Trust Realizes New Call Center Efficiencies with GMT Planet
	A-Med Health Care Sees Efficiencies, Reduces Operating Costs with Interactive Intelligence's CIC Platform
	Large Hotel Group Improves Customer Service with inContact's Hosted Call Center Solution
	Pebb.ly to Introduce its Innovative Cloud Marketing Platform at ITEXPO East 2010
	BT Deploying Volt Delta's OASIS Call Center Solution in the United Kingdom
	Internet Brands Selects Five9's Virtual Call Center Suite
	Minimal Spending, Maximum Results: VoiceXML Provider's SoftSPOT Platform
	Case Study: NICE's Workforce Optimization Systems Improve Operations for India Contact Center (Part 2)
	CallFire Auto Dialer and Cloud Call Center Help Boost California Political Campaigns
	IP Communications Enabling the Contact Center: ITEXPO Session
	Cloud Telephony Provider Ifbyphone Acquires Cloudvox, Strengthens Services
	SIP Print Express: A Size Conscious Recording System for the SMB
	SugarCRM Announces Open Source CRM Winter Tour, Appoints VP, Business Development
	Cutting Costs in the Call Center without Cutting Customers
	Convergys Call Center Agents Selected to Assist in 2010 Census
	IVR Provider Announces Eighth Acquisition at ITEXPO East
	ITEXPO: Sangoma Helps inConcert Improve Outbound Calling
	A-Med Reduces Costs, Improves Customer Service with Interactive Intelligence's CIC
	Reducing Contact Centers, Phone Numbers to Help Cut New York's MTA Costs
	Toshiba Goes Live With Call Manager
	Interactive Intelligence Sees Strong Growth
	Top Online Merchants, Questionable Customer Service: Study
	Successfully Building and Scaling an At-Home Agent Program

	Going Mobile - Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction

	Building Blocks for a Solid At-Home Agent Program

	Improving Call Center Outsourcing with a Hosted Solution

	Genesys, Inquira on Web Self-Service as the New Strategic Imperative

	VoiceXML
	Customer Service Software
	Answering Service
	Temperature Monitoring

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