What's Hot This Week in CRM

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ITEXPO begins in : 04 Days

1/15/2010

	Yes, Customers Like Talking to Computers: Forrester/Nuance Study
	Sennheiser Teams Up with Adidas to Release New Line of Sports Headphones
	Virtual Call Center Solutions to Spur Further Adoption of Home-based Agent Model in 2010
	White Paper from VoltDelta Discusses the 'New' Virtual Call Center
	Cloud-based CRM Solutions Poised for Further Growth in 2010
	211 San Diego Speeds Service with inContact's Hosted Call Center Platform
	Jim Tanner Joins Hosted Call Center Solutions Provider inContact as SVP of Product and Strategy
	Five Reasons Why Hosted Call Center Solutions are Winning Out over On-premises Systems
	inContact Wraps Up 2009 with Three Customer Wins
	Drishti-Soft Adds Supervisor Dashboard to its Ameyo Contact Center Solution
	White Paper Offers Six Tips for Selecting Call Center Furniture
	Durable Ear Pad Coatings a Key Feature of Sennheiser's Contact Center Headsets
	The Importance of Schedule Adherence in the Call Center
	Going International: BPA Talks What's Ahead for U.K. Business
	IVR Provider Discusses Added Benefits of Mass Notification System
	CallFire Releases International Version of Cloud Call Center Software
	Case Study: NICE's Workforce Optimization Systems Improve Operations for India Contact Center (Part 1)
	VoiceXML Provider Adds SPOTbuild and SPOTproof to Product Portfolio
	Salesforce.com Releases Spring '10, to Deliver Benefit Sales Cloud, Service Cloud and Force.com Users
	IP Call Recording Provider's MiaRec Solo Caters to Remote Agents and Home Businesses
	Open Source CRM Provider Announces Record Year, Much Ahead in 2010
	New Verizon Call Center Stirs Neighborhood, Upsets Residents
	Apple's Contacts on iPhone Home Screen: to Benefit Users or Unnecessary Measure?
	Starbucks to Close Call Center at Headquarters, Outsources to Sitel
	In-House Customer Service Better for Drug Companies: Study
	China UnionPay Deploys AltiGen VoIP Call Centers
	Bleeding-Edge Nexus One Users Cut Up Over Customer Service
	Jobscope Now Shipping CRM Module
	RedHorse Releases V2.4 of CRM Platform
	Mobitel, Amdocs Reach CRM Deployment Deal
	Nuance Study Finds Automated, Live Agent Preferences
	Getting it Right to 'Customer Rulers' in Real-Time: Portrait Software
	New Pitney Bowes Enterprise Routing Model Boosts Customer Satisfaction, Cuts Emissions
	Snowed-under UK Contact Centers Go Home
	L.L. Bean, Overstock, Zappos.com Take Top Three Retailer Customer Service Rankings

	Best Practices in Instant Messaging Management

	Improving Call Center Outsourcing with a Hosted Solution

	Advanced Outbound Technology: 5 Reasons Youre Losing Money with Predictive Dialers

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