| SPSS Survey Tips |
Use this guide to help you save money, execute your survey in a timely manner, and get the highest response rate with the most useful results. This booklet is divided into four major sections, each related to a stage in the survey research process and containing a number of tips to guide you through it. Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys. | | CRM - Defining the Value of Customer Loyalty During Tough Economic Times |
| | Genesys, Inquira on Web Self-Service as the New Strategic Imperative |
Businesses always need to look at how they can cut costs while providing better customer service, and that's especially true in a dynamic economic climate. In this podcast, Lisa Abbott, a senior manager of product marketing at Genesys, and Chris Hall, vice president of product marketing at Inquira, look at how smart businesses are turning to Web self-service as the new strategic imperative. |
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