TMCnet What's Hot This Week in CRM  
12/11/2009
CRM

Free Premium Content Guitar Hero Website Ready for the Holiday Rush Thanks to NetSuite's Cloud-based Ecommerce Solution
Free Premium Content Cloud-based Workforce Management Solutions Poised for Growth
Free Premium Content Avtex Wins Two Awards at Interactive Intelligence’s Annual Partner Conference
Free Premium Content One More Way Hosted WFM Software Improves Call Center Management
Free Premium Content How Hosted Call Center Scheduling Software Helps Reduce Agent Attrition
Free Premium Content Optus Launches New Voicemail to Text Service
Free Premium Content Open Source CRM Provider Releases Sugar 5.5 System
Free Premium Content IVR Provider Releases ‘Cheat Sheet’ for Businesses to Satisfy Callers with User Friendly System
Free Premium Content CallFire’s Auto Dialer Improves Operations for Agents Using Cloud Call Center
Free Premium Content What Parameters to Set When Monitoring Agents Calls
Free Premium Content Answering Service Provider’s Virtual Office Service Can Professionalize Your Business
Free Premium Content Salesforce.com’s Force.com App Widely Deployed, Offers Free Edition
Free Premium Content NICE Combines Communication Platforms for Multi-Channel Interact Analytics, Improve Consistency & Customer Interaction
Free Premium Content IVR Provider Appoints New Vice President of Sales
Free Premium Content Webinar on Five9, Salesforce.com Integration Helps Consumers Implement and Understand Software
Free Premium Content DynamicsExchange Announces Enhanced Blog Aggregator
Free Premium Content Consona Announces CRM Deal with CQUniversity
Free Premium Content Acumatica Named Among ERP, CRM Vendors
Free Premium Content Ifbyphone Works with DiabetesAmerica on Call Center
Free Premium Content V-Soft 'Fortifies' CRM Strategy for Oracle Partners
Free Premium Content Group Health Cooperative Improves Patient Care with Avaya Contact Center Solution
Free Premium Content Voxeo and Remego Partner to Target APAC Call Centers
Free Premium Content Call Center Outsourcing Can Improve Profits
Free Premium Content Oracle Q&A on CRM Trends
Free Premium Content Zeacom Adds Recording, Evaluation Modules to Platform
Free Premium Content Q&A with OrecX’s Bruce Kaskey
Free Premium Content Varolii White Paper: Automated Solutions in the Contact Center Replace Costly Predictive Dialers



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Free Premium Content SPSS Survey Tips
Use this guide to help you save money, execute your survey in a timely manner, and get the highest response rate with the most useful results. This booklet is divided into four major sections, each related to a stage in the survey research process and containing a number of tips to guide you through it. Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys.
Free Premium Content CRM - Defining the Value of Customer Loyalty During Tough Economic Times
Free Premium Content Genesys, Inquira on Web Self-Service as the New Strategic Imperative
Businesses always need to look at how they can cut costs while providing better customer service, and that's especially true in a dynamic economic climate. In this podcast, Lisa Abbott, a senior manager of product marketing at Genesys, and Chris Hall, vice president of product marketing at Inquira, look at how smart businesses are turning to Web self-service as the new strategic imperative.
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