What's Hot This Week in CRM

10/09/2009

	Open Source CRM Provider Partners with DataSync to Deliver Small Business Apps
	Predictive Dialer Add-ons to Ease Call Center Operations
	Call Centers to Benefit from VanillaSoft's No Distractions Desktop
	TotalView Advance Tool Offers More to Improve Call Center Management Systems
	IVR Provider Hosts Webinar on Best Practices of IVR Systems
	Hosted Contact Center Releases an Industry First: Cloud Computing Platform for Call Centers
	Call Center on Demand Provider Releases New On-Demand Call Center Software
	Scheduling Agents for Seasonal Peaks is a Major Call Center Management Challenge
	Interior Concepts Brings Customized Furniture Solutions to the Call Center
	Hosted Call Center Solutions Give Seasonal Merchants an Edge
	Hiring Home-based Call Center Agents Requires Specific Evaluation and Assessment Tools
	CRM Solutions Provider NetSuite to Present Business Cloud Seminar in Sydney, Australia
	GMT Demonstrating its Call Center Workforce Management Software at Upcoming Event
	Hard Rock, Polaris, Others Adopt Microsoft CRM
	Ribbit For Oracle CRM Now In Beta
	Voice CRM Adds Google Voice
	Ignify Announces Microsoft Contact Center Enhancement
	CRM, ERP Databases, Unite With Activant
	Call Center Outsourcing: Considering the Alternatives
	Free Webinar to Uncover Government Contact Center Customer Satisfaction Results
	Tellabs Intros Network Performance Management and Intelligent Network Manager
	Ahlsell Selects CDC Software's CRM Platform
	inContact Remaining a Leader in Hosted Contact Center Implementations
	Survey Finds Consumers Prefer Live Online Help
	Contact Center Revenues To Increase…and Ryla Is Increasing Them
	London Borough Launches Customer Service Quality Initiative
	Knoa Analyzes CRM Integration Challenges, Looks At Solutions
	Technology Failing to Satisfy Consumers, Contact Center Agents
	4GWE.TMCnet.com Product of the Year Awards Early Bird Deadline

	First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it

	CRM - Defining the Value of Customer Loyalty During Tough Economic Times

	Boosting Contact Center Performance Management with Genesys Applications

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