What's Hot This Week in CRM

10/02/2009

	Plantronics Targets Contact Center with New SIP Endpoint Device
	Ensuring Quality Service with 3rd Party Remote Call Monitoring
	Management and Telemarketing Software Provider Deploys Google Mapping App for Users
	While Some Debate, Angel.com's IVR Systems Ensure Satisfied Customers
	Open Source CRM Now Equipped with Skype Application
	The Survivability of Call Recording: An Inside Look with SIP Print
	Facebook and Twitter Helps Call Centers Deliver Information to Consumers
	Study Shows Telecom Industry Losing Consumers Due to Poor Customer Service
	Free Webinar to Help Companies Build on Customer Experience
	FusionStorm and Smoothstone Combine Services to Optimize Consumer Experience
	CRM Software Provider NetSuite Launches New Suite of Applications for iPhone and iPod Touch
	Free Webinar to Show How Cloud Computing Makes Call Center Scheduling Easier, More Affordable
	Contact Center Headsets Maker Sennheiser Wraps Up its 'Sennheiser Sound Tour'
	How to Select a Call Center Workforce Management Solution, Part 3
	Contact Centers of America Offers 'Extreme C-SAT 2.0'
	Focus on Why Agents Stay at Jobs to Cut Turnover: RCCSP
	Cegedim Dendrite Launches Blackberry Smart Phone Version of CRM Solution 'Mobile Intelligence'
	Aspect UC Applications for Contact Center Leverage VMware
	Call Center Outsourcing: Evaluating a Providers Customer Support Processes
	Companies Adopt SmartTurn's SaaS WMS to Take Advantage of Economic Recovery
	Smarter M2M Services from nPhase
	Contactual's Hosted Contact Center Software Gaining Traction with Large Enterprises

	Government Contact Center Customer Satisfaction Results for 2009

	Talking Service Delivery Optimization with Genesys

	CRM - Defining the Value of Customer Loyalty During Tough Economic Times

	CRM Software
	Call Center Management
	Virtual Receptionist
	Digital Signage

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