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Past Issues
9/18/2009
Sage CRM Solutions Pilots Cloud Computing Edition of SalesLogix CRM Suite
Open Source CRM Customers Can Now Use Jigsaw Applications to Create Revenue
Call Center on Demand Certified for Salesforce.com AppExchange
Five9's Preview Dialing to Improve Call Center Client Relationships
Zappos.com Hosting Free Webinar on Building a Customer Focused Culture
CallFire to Offer Do-It-Yourself Webinar on Maximizing Your Call Center
CRM Software Vendor NetSuite Targets SAP Customers Facing 'End-of-Life Scenarios' with New Incentive Program
Pizza Pizza Expands Use of Interactive Intelligence's CIC Contact Center Platform
Contact Center Solutions Provider Interactive Intelligence Names Richard G. Halperin to its Board of Directors
Contact Center Solutions Provider NICE Systems Wins $4 Million Contract with Major U.S. Bank
Ericsson Poland Furnishes CTI Group's Hosted Call Recording Solution to one of its Telco Customers
Salary.com Standardizes its Operations Using NetSuite OneWorld
Headsets Maker Sennheiser Adds 'Seminars4Worship' Series to its 'Sound Academy' Series of Traveling Seminars
BT Intros New Business Continuity Offering for Contact Centers
Cloud-based CRM Software Vendor NetSuite Announces Integration with USPS Shipping
Monet Software Releases Upgraded Version of WFM Live, Launches New Website
CRM Software Vendor NetSuite Launches Seminar Series on the Advantages of Cloud Computing for Businesses
CRM Software Vendor NetSuite Launches 'Cash for Clunkers' Program
Customer Retention, Cost Containment Priority: Dimension Data Annual Contact Center Survey
Call Center Certification: Get Your Six Sigma Black Belt with RCCSP
How to Make Allowed Automated Calls Successful: Varolii
Klipfolio Dashboard for Salesforce CRM Now Available
Helpstream to Offer Social CRM Blog Insight
WiredContact Announces Prestige CRM Deal
Lyzasoft Intros Salesforce.com CRM Feature for Lyza
IPScape Announces Prosper CRM Module
SprinxCRM Intros Google App for Gmail Sync
Cracking the Code: Five Steps to Intelligent Growth in Customer Service
Back to Basics - Low Cost, High Efficiency Multi-Channel Customer Service
CRM - Defining the Value of Customer Loyalty During Tough Economic Times
Boosting Contact Center Performance Management with Genesys Applications
Lead Management Software
Business Process Automation
CRM Software
Call Center Management
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