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Past Issues
What's Hot in CRM
2/20/2009
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Multi-Skill Agents Present Challenges in Call Center Scheduling
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Sangoma Integrates Call Progress Engine with VICIdial to Enhance Call Center Agent Productivity
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Report: Hosted IVR to Flourish in EMEA, Especially in Call Centers
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DTV Call Center CAN Handle Calls
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Why CRM Fails
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CRM 2.0 Report Finds Most Companies Want to Link Data
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Beacon to Deploy VoIP, TEM, CRM systems for Las Vegas Casino
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DMC Software Solutions Pushes CRM Products
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SalesPush Does Their Part for SMEs - Free CRM
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Braxtel's Contact Q Open Source Contact Center Achieves New Functionality and Price Points
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Survey Finds Sales Focus Lacking in Contact Centers
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VEGA Telecommunications Deploys Contact Center Platform from CosmoCom
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ShoreWare Contact Center 5 Now Available from ShoreTel
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Verizon Expands with New Customer Service and Support Center in Livingston, New Jersey
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Proactive Customer Communications Key in Collections
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Accanto Systems to Focus on the Next-Gen Customer Service Assurance
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NICE Improves Customer Service for Romanian Telco
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IKEA Turns to Excelsis and Voxeo to Enhance Customer Self-Service
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3 Business Reasons for Using a Workforce Management Solution Now
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VanillaSoft Downloads Firefox and Safari for Lead Management Software
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Loquendo Brings Voice to Uebbi Gadget
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Contactual Enables People with Disabilities to Work from Home
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Increased U.S. Outsourcing, Less Offshoring: Report
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Looking Back at 2008 with Loquendo's Davide Franco
Featured Channels
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Open Source CRM
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Call Center Outsourcing
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Workforce Management
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CRM Software
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Past Issues
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