What's Hot in CRM

7/18/2008

•	Survive a Recession with CRM Software
•	5 Must-Have Accessories for Your Headsets
•	Convergys to Acquire Intervoice
•	The Benefits of Workforce Management for Contact Centers
•	Major US Utility, Salt River Project, Selects NICE SmartCenter Solutions
•	CRM Open Source's Kineo To Offer Services, Support
•	Headsets Gaining Popularity in Europe
•	Virtual Contact Centers Beneficial in Slow Economy
•	Remote Call Monitoring: The Importance of Scoring Calls
•	Organizations Benefit by Promoting Relaxing Vacations for Employees
•	Loquendo Releases Latest MRCP Server
•	Growth of Unified Communications Reaches into Contact Center Market
•	Latest UK Research Identifies Important Contact Center Measurements
•	Russian Co. to Distribute CosmoCom Contact Center Software
•	Nuance's SmartListener Technology Enhances Speech Recognition Automation Solutions
•	Do Not Call Registrations Permanent: FCC
•	ISO to Provide Insurers Better Analytic Solutions with SAS
•	Study: Politicians to Use CRM to Woo Voters
•	StarTek to Open Call Center in Philippines
•	SaaS Vendor Infopia Offers 'Expansion' of Web Services

Featured Channels

•	Impact of Wireless on CRM Adoption and the Social Customer
•	The Next Frontier in Customer Identity Protection: Voice Biometrics

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