| Cost Effective Contact Center Communications |
| Automated communications are proven to deliver efficient, effective solutions for contact centers. They offer an interactive experience that emulates the type of experience a customer might have when speaking to your best call center representatives�at a fraction of the cost. |
| Seven Critical Design Elements of Effective Contact Centers |
| The term contact center �design� can mean different things to different people.To some it refers exclusively
to the edifice or building shell, while to others it means just the interior design or ambience of the work
environment. |
| Going Green with Web Conferencing |
| TMCnet Senior Editor Mae Kowalke speaks with Carolyn Campbell, Senior Director of Marketing and Communications at InterCall, about how businesses can be more green--that is, friendlier to the environment--by using a Web conferencing solution. |
