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>> Past Issues

What's Hot in CRM


6/13/2008
•How to Deliver a Differentiated Customer Experience
•Speech Recognition and Text to Speech Comes to Manhattan
•Focus on Multi-Tasking Abilities When Hiring for the Call Center
•Webinar: Successful CRM Strategies in an Open-Source, Wireless World
•More Industries Taking Advantage of Virtual Call Center Benefits
•Loquendo Intros Sven, New Male Swedish Voice
•Sennheiser SH 330: For Perfect Communication - From Start to Finish
•CRM Software for Any Industry
•The Perfect Mix of Live and Self-Service for the Contact Center
•Intervoice Takes Home 2008 IP Contact Center Technology Pioneer Award
•Outdated Working Practices Creating Losses in UK Contact Centers
•Convergys to Expand Home-Based Agents
•Proper Call Center Management Relies on Essential Tools
•Selling Source Promotes Exec, Will Oversee Call Center
•Postmodern CRM
•Compiere Debuts Compiere Community Wiki to Facilitate Collaboration
•Sears Turns to Richrelevance to Enhance Online Shopping Experience
•CRM Buzzword Buster Cheat Sheet
•CRM Vendor Open Systems Partners With Computer Forms



Featured Channels

•Call Center
•Marketing Software
•Pre-employment Screening
>> Past Issues

You might be interested in these relevant, free Industry Resources.

The Trend Towards Full-Time Recording
Call recording systems are becoming a staple in the modern call center. According to our research at the PELORUS Group, automated call recording systems are widely used in the nation's 61,000 call centers.
Lowering Telecom Spend by Optimizing Carrier Contracts
TMCnet Senior Editor Mae Kowalke speaks with Suzanne Rosato, Director of Strategic Sourcing at Tangoe, about how enterprises can reduce their telecom spend by optimizing carrier contracts.
Pros and Cons of the New Mobile Flat Rate Plans
TMCnet Senior Editor Mae Kowalke speaks with Wayne DeCesaris, Vice President of Managed Solutions at Tangoe about the new flat rate plans being offered by major U.S. wireless carriers.



You might also be interested in these relevant, free Webinars.

•Harnessing Loyalty-producing Customer Feedback using your IP Communication Solution
•Delivering a Differentiated Customer Experience
•From Mass Market to Mass Customization: How You Can Compete in the Age of Personalization
•New World CRM--Enterprise 2.0 and the Era of the Social Customer


 

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