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What's Hot in CRM

Loquendo Brings Speech Technology into the Home with Voice Controlled Oven
SugarCRM Appoints New Vice President of Worldwide Sales
Annual Survey Finds Generational Gap Exists Among American Workforce
Outfitting a Contact Center With Headsets in 3 Simple Steps
Study Finds Small Business Owners Struggling to Manage Leads
Foxgate Solutions Expands Operations in Cebu City, Philippines
Home-Based Agent Platform Sure to See Global Growth
Realtors Look to Tech-Supported Language Co. to Boost Home Sales
Meridian's Latest Learning Management System Eases Managers' Jobs
CRM Firms Sage and Tasaa Announce Partnership for Mumbai Market
CRM Included in UniOne, NewMarket Contract
CRM Stalwart Salesforce, NRP Announce Partnership
Genesys Launches "Transforming the Customer Experience" Workshops
eLoyalty Announces Customer Experience Alerting Capability
Rostrvm Rolls Out New Call Center Predictive Dialer
IVR Telephony Co. Gives Customer Interaction Tips

You might be interested in this relevant, free White Paper.

Slashing the TCO for IVR
Carriers must differentiate on service and application delivery as competition increases in a rapidly changing global communications market. Increasingly, the dividing lines between telecom and wireless carriers, cable operators and internet companies are disappearing as convergence and multimedia gain traction. For over twenty years phone-based automation, routing and service enablement thrived among carriers as they relied on these interactive voice response (IVR)applications to service their growing subscriber base. These were mainly powered by proprietary (traditional) IVR systems.

You might also be interested in these relevant, free Webinars.

Experience the Power of High Density Multiservice Gateways
Harnessing Loyalty producing Customer Feedback using your IP Communication Solution


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