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What's Hot in CRM


•Proper Call Center Furniture Can Make or Break Success
•FurstPerson Incumbent Workforce Analysis Improves Contact Center Performance
•Konftel Introduces New Innovative Conference Phone, Konftel 300
•Workforce Management Finding Dissatisfaction According to Study
•SugarCRM Chicago Get-Together Announced
•Telemarketing Quality Assurance
•Loquendo TTS Automotive Chosen by Nav N Go
•Sennheiser Lets Consumers Trade In and Trade Up Their Old Headsets
•Five9 Transforms Call Center Operations for USCB
•Putnam Investments Optimizes Workforce with IEX
•Conference Call: Strong Tool in Slow Economy
•Choosing the Right Hiring Solution for Your Business
•Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs
•Misys to Deploy Salesforce Customer Portal to 55,000 Users
•Viable Opens Call Center in Maryland to Serve Deaf and Hard of Hearing Persons
•Survey Studies Global Contact Center Performance: Part III
•The Really Intelligent Customer Front Door
•Competition Redefined: Come Out Ahead by Focusing on Customers, Not Price
•MedSolutions' Call Center Recognized by J.D. Power and Associates
•SAP ERP Goes to School in Miami-Dade
•Microsoft Intros New On-demand Customer Self-service Solution
•Verticals onDemand: SaaS CRM Product Growing More Popular
•Kaiser Permanente Expands Performance Management to Improve Coaching in Call Centers
•Sage Software Intros ACT! for Financial Professionals 10.0
•CRM's eLoyalty Announces $4.2 Million Loss for Q1
•Speech Technology Provider Intervoice Selected by Boots

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Interactive Voice Response consolidation (IVR) strategies featuring the HP OpenCall Media Platform
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You might also be interested in these relevant, free Webinars.

•The Five Reasons Enterprises Should Move From an IVR to a Voice Portal
•Using KPIs to Optimize the Network


 

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