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What's Hot in CRM

Loquendo TTS Now Available For Mac OS X Application Developers in 23 Languages
Five Reasons Enterprises Should Move From an IVR to a Voice Portal
New Telemarketing TeleWiki Launched
SugarCRM to Support Irish Open Source Conference
IVR Technologies Intros Talking SIP 3.4
Doing UC Before UC Was Cool
Top Five Reasons to Avoid Free CRM Software Solutions
Marketing Software Provider InfusionSoft Signs 5000th Customer
SugarCRM Delivers Enhanced Enterprise Reporting and Wireless Features
Quantitative Telemarketing Quality Assurance
Endeca Unveils Collaborative Approach for Multi-Channel Retail Innovation
Performance Management is Key to Successful Contact Center Optimization
Genesys to Offer Road Map to Drive Customer Service Initiatives
Velocity Provides Business VoIP Offerings and Call Center Solutions
CRM Program to Benefit from New Ethernet WAN, Kent Says
CRM Hits Muscat, Benefits To Follow In a Month
Appointment-Plus Expands Call Center Services
CRM Enhancement from Ascendix Chosen by Real Estate Investment Trust
U.K. To Measure Consumer Satisfaction

You might be interested in this relevant, free White Paper.

Best Practices for Implementing a First Contact Resolution Program in the Contact Center
First contact resolution (FCR) is the KPI attracting the most attention among contact center and customer care executives today. Yankee Group believes that FCR is the foremost KPI in evaluating a contact centers overall operating performance. The benefits of FCR improvement include overall customer call reduction, a decrease in call center rework, improved service, enhanced customer satisfaction, incremental up-sell and cross-sell opportunities and increased opportunities for high value customer interactions.

You might also be interested in these relevant, free Webinars.

The Five Reasons Enterprises Should Move From an IVR to a Voice Portal
IPv6 in the World of VoIP: Crucial Upgrade or Major Technical Challenge


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