TMCnet E-News

What's Hot in CRM

Applications for Contact Center Software
Simplifying the Contact Center with an On-Demand Solution
Contact Center Software for Help Desks
Sneak Peak: New PBX Module for IVR Technologies' Talking SIP
For Service Providers: How to Differentiate Hosted PBX Solutions
The Importance of Emergency Dialing System Technology
Workforce Optimization and Skills-Based Routing
Sennheiser Offering Cash For Unwanted Headphones
CRM Help for Call Compliance Offered from VoltDelta
TouchStar Announces Increased Sales and Cost Savings in Q1
Teleconferencing Gaining Traction - And Ending Employment Taxes?
New Tag Cloud Plug-in for SugarCRM
Five9 Brings Efficiency to Skatepark Calling Center
WEBHELP SA to Implement Interaction Analytics from NICE
Workforce Management Professional Of The Year Announced
VoiceObjects Debuts Two New Solutions For Voice Self-Service
Will Trends Emerge to Move the Call Centers Back Home?
Research Shows Banking Call Center Considerably Undervalued
CRM Vendor Soffront Recognized by TMC's Customer Interaction Solutions Magazine
CRM Rears Its Head at Starbucks

You might be interested in this relevant, free White Paper.

Best Practices in Agent Retention: 7 Steps to Reduce Agent Turnover with Effective Performance Management
There is no single reason for high turnover in contact centers. Common reasons include; schedule poor relationships between agents and supervisors, incorrect hiring decisions, lack of career path, poor skills development, and the list goes on. Some of these are just a contact center fact of life. Contact centers can be stressful places to work, and many of the agents are a flight risks to start with. Moreover, the sheer volume of hiring all but guarantees that a large percentage of bad hires will slip through the cracks.

But for the agents who want to be there�and who you most want to keep�there is a new approach that has proven effective in increasing agent satisfaction and reducing attrition in service organizations in the highest volume industries.

Download this whitepaper to learn the latest best practices for reducing agent turnover.

The paper covers:

� Building trusted and productive relationships between supervisor and agents
� Creating incentive for agents to stay
� Helping your agent understand their part in impacting their companies success

You might also be interested in these relevant, free Webinars.

Hosted Customer Care Solutions: Are They Gaining Traction?
How Do You Analyze and Support Critical Success Factors in Contact Centers?


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