TMCnet E-News

What's Hot in CRM

Using Knowledge Base Software to Improve Your Help Desk Support
Help Desk Software and the Growing Trend toward SaaS
Seven Major Obstacles to Successful IVR
Zeacom Communications Center 5.0 Offers New Applications for Mobile Unified Communications and Conference Calling
Telemarketing Services Can Maximize Benefits of Direct Marketing Campaign
SugarCRM Partner Awarded for SugarCRM-SAP Connector
Hosted Contact Center Solutions Provider Five9 Announces $12 Million Financing
Marketing Software Provider Infusion Names CFO
Five9 Enhances Focus on Outsourced Contact Center Needs
Workforce Optimization Helps The SMB Market Thrive
Convergys to Expand Customer Service Offerings With Acquisition
Harris Interactive Study Shows Increase in Mobile Banking
A Call For Call Center Agents To Submit Bizarre Customer Stories
Why Unified Communications in the Call Center?
An Update On The Federal Do-Not-Call Registry
WFM Market Expected to Continue Strong Growth
eGain Study Reveals North American Companies Failing in Customer Service: Part II
Cincom Announces 'Acquire' to Fill in CRM and ERP Gaps
CRM On Demand Release 15 Announced by Oracle

You might be interested in this relevant, free White Paper.

Service to Sales Best Practices Study
Transforming service groups into revenue-generating organizations is a major priority for many companies. This leaves executives in traditionally service-oriented functions with the challenge of creating a high-performing and well-balanced sales and service environment in their operations. This study is designed to capture relevant data that will help you benchmark your operation's service-to-sales transition strategies against those of other leading companies. It focuses on the state of service-to-sales transition programs, the scope and challenges of transition, and supporting tools and processes.

All participants will receive a complimentary copy of the topline results as well as be eligible for an individual readout, comparing their results to other leading operations.

You might also be interested in these relevant, free Webinars.

CRM Integration Best Practices: Taking the Pain Out of the Call Center
Deploying Speech Automation Using a Hosted Solution


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