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What's Hot in CRM

Using IVR in Tandem with Lead-Generation
Home Agents a Key Part of Virtual Call Center Benefits
Amtel's TIMS Cell Phone Software Platform
Hosted Call Center Solutions Provider TouchStar Launches 'Commerce For Change'
SimulScribe and Partner for Speech-to-Text Functionality
Saltillo and Loquendo Help Bring Natural Voice to Differently Able
Part 4: BW900 Comfort, Warranty and ROI
Contact Center Performance Management Market Continues Momentum Continues in '08
ClearOne Ships New Automatic Digital Mixer
Five Tips for Picking a Virtual Call Center Solution
NICE Receives a Multi-Million Dollar Order
U.K. Mobile Service Provider Expands Deployment of Intervoice Media Exchange Unified Services Platform
Jim Milton New President and COO of Intervoice
CRM Software: The Benefits of Salesforce Automation Systems
Political Campaigns Discovering Predictive Analytics
1,300 Conferees Expected At NISH National Training and Achievement Conference
Astute Solutions Patents Virtual Agent Technology
Click-to-Call Benefits for the Customer and the Company
Study Highlights Importance of Web-based Customers
Call Center Industry in Canada May Require Drastic Change
Fusion to Expand Call Center with Plans to Create 400 New Jobs

You might be interested in this relevant, free White Paper.

Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.4
As voice and data communications increasingly migrate to Internet networks and voice over IP (VoIP), communications security has taken on added importance for customer privacy and regulatory compliance in contact center and other consumer-oriented industries. This paper discusses the OSI Model for network and communications system security and how it applies to the Customer Interaction Center (CIC) application server, with specific emphasis on how version 2.4 of the CIC software conforms to an organization's existing network operating system environment and security policies for compliance requirements.

You might also be interested in these relevant, free Webinars.

Deploying Speech Automation Using a Hosted Solution
How Do You Analyze and Support Critical Success Factors in Contact Centers?


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