TMCnet E-News

What's Hot in CRM

Google Maps for CRM Tool Slated for SugarCRM in Q2 2008
The CFTC Chooses Actimize for its Trading Surveillance Platform
Global Speech Technology Market to Grow 36 Percent Annually
Loquendo Receives Award from Frost & Sullivan
Top 10 Outbound Telemarketing Campaign Mistakes
Hosted Contact Center Software Experiencing Growth Despite Common Myths
Making Factoring Work for Your Business
GroupWise Integration for SugarCRM Now Available from Omni
Listening To A Vision Of Speech In The Future: A Moment With Loquendo's New CEO
Conference Calls Provide Benefit for the Globally Distributed Workforce Highlights ACT! Sales Software
HP Invests in Consumer Technical Support
Customer Service Suffering for Certain Contact Centers
Report Finds Outsourcing to be Key to Lowering Capital Outlay While Driving Growth
Customer Care Institute Names New Fellow
Home-based Call Center Provider Looks To Recruit French And German Speakers
Convergys Announces New Facility In The Philippines
Protech Adopts MadCap Software to Track Real-Time Customer Feedback
CRM from RightNow, February '08 Release Announced
CRM System Implemented for Houston HR Firm's Call Center

You might be interested in this relevant, free White Paper.

Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.4
As voice and data communications increasingly migrate to Internet networks and voice over IP (VoIP), communications security has taken on added importance for customer privacy and regulatory compliance in contact center and other consumer-oriented industries. This paper discusses the OSI Model for network and communications system security and how it applies to the Customer Interaction Center� (CIC) application server, with specific emphasis on how version 2.4 of the CIC software conforms to an organization's existing network operating system environment and security policies for compliance requirements.

You might also be interested in these relevant, free Webinars.

CRM Integration Best Practices: Taking the Pain Out of the Call Center
Deploying Speech Automation Using a Hosted Solution
How Do You Analyze and Support Critical Success Factors in Contact Centers?


For more information about TMC, visit