You might be interested in this relevant, free White Paper.
|IP Enabled Contact Centres|
|If lowering the cost of improving your customer experience is key to your business, this white paper will point you in the right direction. |
It explores how Internet Protocol (IP) can be used to lower the cost of enhancing customer service via the contact centre. IP technology allows you to vastly improve the way your contact centres operate. Multisite contact centres provide the underlying technology that enables you to cost-effectively extend your contact centres to locations anywhere around the world ï¿½ from regional satellite and branch offices to offshore outsourcers, hosted solutions, and at-home agents. This means you can deliver high-quality service and gain the competitive advantage to boot.
Avaya is uniquely positioned to assist your contact centre in implementing an IP-enabled architecture. This allows you to flatten multiple layers of routing logic and technologies into one simple, cost-effective layer, consolidate ACD (Automatic Call Distributor) functionality, and extend to any location that can be connected to an IP network.
To discover the full benefits of IP and help you decide if IP is right for your organisation, download our free white paper.
You might also be interested in these relevant, free Webinars.
For more information about TMC, visit www.tmcnet.com.