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What's Hot in CRM

IVR Technologies Intros BlackBerry Smartphone Applications for Talking SIP
Call Centers 24x7 Exceeds Business Goals with Contactual Virtual Call Center Solution
Major U.S. Telecommunications Company Contracts with Intervoice
NICE Systems Reports Record Results for Fourth Quarter and Fiscal Year 2007
Invoice Factoring: Solving the Cash Flow Problem
Study Shows Increase in Hosted Contact Center Market
Technology Vital to Telemarketing Services
The Rise of Speech-Based IVR
TouchStar to Shake Up the Enterprise Market
Conference Calls Save Valuable Time
Marketing Software Provider Infusion Announces Keynotes for 2008 User Conference
PCI Compliance: What it Means to the Call Center Industry
Survey Shows UK Government Call Centers Lagging in Customer Service Initiatives
Speech-Enabled Self-Service Solutions Provider Voxify Gets $15 Million in Venture Capital
Voicetec to Cooperate with Altitude to Provide Multi-channel Contact Centers
Alpine Access Validated To Protect Consumer Financial Info
A Closer Look at CRM Software
Allison Joins Loquendo's Family of TTS Voices
Sennheiser to Show New Headsets Including One for Apple's iPhone
InVision Highlights Efficiency Potential of Optimized Multi-Activity Scheduling for Contact Centers

You might be interested in this relevant, free White Paper.

Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices
To meet their customer interaction needs, enterprises have traditionally established brick-and-mortar call centers that can take as long as 14-16 months to complete and cost as much as $15 million.

To overcome these challenges, companies today are considering investment in virtual call centers, which are set up with home-based agents or a combination of home-based and traditional call center agents. This paper overviews essential best practices for deploying a virtual call center. Each best practice is discussed in relation to how it supports the complete lifecycle of the call center and explores key technologies needed to enable it across businesses.

You might also be interested in these relevant, free Webinars.

Optimizing Agent Productivity with Desktop Integration
CRM Integration Best Practices: Taking the Pain Out of the Call Center


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